Terms & Conditions

Online shop orders

Shop prices include VAT. Payment is taken at checkout by Stripe. We currently deliver within the United Kingdom; delivery is included unless stated otherwise at checkout. We aim to dispatch in-stock items within five working days.

You may cancel an online order for ready-made items (socks and accessories) within 14 days of delivery for a full refund, provided the items are unworn and in their original packaging. Email sales@drbespoke.com to arrange a return.

Bespoke commissions

Bespoke garments are made to your measurements and specification. Under the Consumer Contracts Regulations, made-to-measure goods are exempt from the 14-day cancellation right once making has begun. Payment terms, timescales and any deposit are agreed at your consultation and confirmed before work starts.

Fit matters to us: adjustments identified at your fittings are included in the price. If something is not right, tell us — we will put it right.

Faulty items

If anything you buy from us is faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Contact us at sales@drbespoke.com or 01422 763303.

Appointments

Consultations are by appointment. If you cannot make an appointment, please give us as much notice as you can so the time can be offered to another client.

General

These terms are governed by the law of England and Wales. Nothing in them limits your statutory rights as a consumer.